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Read Below Why The IKF, International Kickboxing Federation, Will
Never Again Use UPS,
United Parcel Service for ANY Items shipped related to the
IKF
anywhere around the world! The
IKF
now only uses
OR THE
This is a Story about the complete breakdown of Customer
Service by the UPS, United
Parcel Service after they lost over $10,000.00 worth of
Championship Belts that were scheduled to be delivered to a National Sporting
Event, the
2000
IKF/RINGSIDE
USA National Amateur Championship Kickboxing Tournament. It's about
the Golden Rule of customer service in business that addresses a human error
factor. Where we all know that it's human to error, but the bottom line is, at
the end of the day,
"What was done to compensate for
what was lost due to the error?" And this is where
UPS, The United Parcel
Service Failed Terribly. Enjoy the facts below. |
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Although everyone who
attended the 2000
IKF/RINGSIDE USA
National Amateur Kickboxing Championship Tournament event knows that
UPS, United Parcel Service
FAILED to deliver the events Championship Title Belts (As
seen at right before they left IKF
Headquarters in Newcastle, CA) to our event location at Harveys Hotel Casino
in Council Bluffs, Iowa, USA. We thought we'd let everyone know what all
transpired from the moment we first discovered the belts were lost by
UPS, United Parcel Service
all the way up to how UPS,
United Parcel Service handled the situation in regards to
customer service in way of compensation. We think you'll get a laugh out of how
one of the Worlds Largest Shipping companies simply turned their back on a
Worldwide organization, the IKF and
basically said,
"Oh well...TOO BAD!"
However, what each of you reading this will find even more
funny is that UPS, United
Parcel Service was a SPONSOR for our 2000
IKF/RINGSIDE USA
National Amateur Kickboxing Championship Tournament. Yes... Our Sponsor.
UNITED PARCEL SERVICE
Official Tournament Title Belt Shipping
Sponsor |
How this came to be was that UPS, United Parcel Service was "COMPENSATING"
us for a previous
FAILURE to DELIVER ON TIME 2nd day Air package the week prior that
delayed the Shipping of our Title Belts in the first place. So not only did
they fail once but SEVERAL MORE TIMES AS WELL as you will read below...
Add to all this, they took "2 WEEKS" to finally get us our Belts back
AND when we did get them back, we had over $900.00 in damages to the belts. And
the straw that broke the camels back here? UPS, United Parcel Service only paid for
$222.00 of the damages... This was the final decision of a man named Ed
Koffman, - (916) 416-4302, Sacramento Valley District Headquarters for
United Parcel Service at 8455 Jackson Road, Suite 200, Sacramento, CA, 95826.)
According to Koffman, when asked, "Tell me, WHY are you not
going to cover these damages and repairs in full?" his exact quote was,
"Because I told you so." He couldn't even give an explanation
as to why UPS, United
Parcel Service was only going to pay $222.00 of a $900.00 Plus
damage claim. But you'll read this below...
In UPS,
United Parcel Service failure, since there was never a
payment given to them to ship our packages, it "EXEMPTS"
us from the UPS, United
Parcel Service Tariff Policy as to their "EXCUSE" of
why they would not be responsible for lost revenue etc. of a lost package by
them of a UPS, United
Parcel Service Customer. You see, by them being our "SPONSOR",
it doesn't make us a customer anymore which EXEMPTS us from being legally
directed to their Shipping Policy. Which now makes them LIABLE for the money we
lost from sponsorship of this event. About $10,000.00!
So we've given UPS,
United Parcel Service plenty of time to compensate us for our
loses. The question was always, "Who makes such a decision to do so?"
or "Who would be the "ONE" person to say either "Yes, we
apologize for the loses we caused you and we will assist in covering some of
them, part of them, all of them." Or,
"Sorry guys, we screwed up, but too bad about what
you lost...haha.."
Well, after intense investigation and after being told SEVERAL
TIMES by UPS, United
Parcel Service,
Susan Wilson UPS,
United Parcel Service office ( 8455 Jackson Road, Suite 200,
Sacramento CA, USA 95826, (916) 386-3445) that we could not have that persons
name, we finally were given it. Can you believe this person instructed
his staff NOT to give us his name... Hmmmm.. Wonder how this will play out in
the publics eye... ?
Lets back up a moment though. This was the same Susan
Wilson who told us that UPS,
United Parcel Service Corporate or UPS, United Parcel Service Legal would be
the one who makes the decision if or not we would be compensated for our loses.
This decision as to if we will be compensated for our loses
rests with 1 person... Steve Marshall (UPS, United Parcel Service Sacramento Valley
District, 8455, Jackson Road, Suite 200, Sacramento, CA, USA, (916) 386-3450).
As you will read below, after several conversations with several
UPS, United Parcel Service
Employees, it was Susan Wilson (
UPS, United Parcel Service
Corporate Concern Coordinator located at 8455 Jackson Road, Suite 200,
Sacramento CA, USA 95826, (916) 386-3445) who informed us finally that he has
already made the decision NOT to help us with our financial loses. Keep
in mind that since first speaking to Susan Wilson on 9/7/00 that Susan
Wilson ( UPS, United
Parcel Service Corporate Concern Coordinator located at 8455
Jackson Road, Suite 200, Sacramento CA, USA 95826, (916) 386-3445) told us that
UPS, United Parcel Service
"WILL NOT" compensate us for any of our loses and that it was
a decision made by
UPS, United Parcel Service
Corporate or
UPS, United Parcel Service
Legal.
She never said it was HER or Steve Marshall who has the
power to make this decision. Over that week, she was telling us it was a person
in Atlanta or New York that made such a decision, when all this time, it was her
and Steve Marshall out of the Sacramento, CA office who choose to let us
down. You will be able to read about how we found this out in the transcript of
actions written below. In a nutshell, their (UPS, United Parcel Service) attitude has
been "Oh well...TOO BAD"
What we can tell you though is that there are people in
UPS, United Parcel Service
who were a great help such as Allen Plante (888-291-0341 X 3411.) Mr.
Plante was our main contact since the first day we discovered our packages
may be late to the 2000 Championship Tournament. He bent over backwards trying
to help us, but he is not the one who can decide if or not our financial losses
will be covered.
In addition, "1" person from our local Rocklin,
California office has also been very helpful. Mr. Tom Ponciano (You'll
read below of someone else in Rocklin who never returned our calls...) who
stepped up to the plate ("After Mr. Fossum made a personal trip to the
Rocklin Facility and confronted them in person....that is...Hmmmmm")
and gave us packaging material to ship the 2000 Championship Title Belts out to
each and every 2000 National Champion. However, the bottom line facts still
remain the same. What was UPS,
United Parcel Service going to do about our financial loses?
Lets review how helpful UPS, United Parcel Service was during all
this and you be the judge... "Were they providing great customer service??
- The IKF is out "A LOT"
of money (Approximately $15,000) and not to mention the credibility and the
potential of attaining future sponsorship for more events BECAUSE of
UPS, United Parcel Service
failure to deliver our 2 packages to the 2000 National Tournament.
- It took UPS, United
Parcel Service nearly a week to finally get 1 package back to us
(see details of tracking at bottom of this page) and almost 2
weeks later
(Thursday, September 14th) before the
second package was returned. When we received it, there was a lot of damage to
10 of the title belts. Below you will read more about how
UPS, United Parcel Service
delt with this...
- As you read below, note the TRACKING NOTES below and how many times these
packages were "Left In A UPS Facility - DELAYED". We can see
once, maybe twice even... But if you look, this happened
"6" TIMES!
What was lost emotionally by EACH Champion cannot be put into
words or replaced by any amount of money. Such as...
- Upon winning, they were not able to be PRESENTED their own 2000
IKF Championship Title Belt in the ring.
- They were not able to take pictures for any of THEIR SPONSORS (Who
assisted financially in bringing them to the event, and all they wanted was a
picture of them with their new belt if they won...) No pictures for their
family, friends, gyms etc. with their 2000 IKF
Championship Title Belt at the event or in the ring.
- They were not able to go home with their own 2000 IKF
Championship Title Belt.
- They have had to wait over 2 weeks for press releases with pictures of them
and their 2000 IKF Championship Title Belt
in their home town.
In addition, what the IKF
lost can indeed be placed into an amount of money. However, for us as well, the
real loss cannot be replaced by money. But here is what we have lost from
UPS, United Parcel Service
error;
- Photos of this years event of all the Champions wearing their 2000
Championship Title Belts for use in our 2001 event marketing and sponsorship
proposals. A value of easily $50,000.00 for the planned 2001 event.
- Presentations in the ring for the TV Video shot of each Champion receiving
their actual 2000 IKF Championship Title
Belt.
- The potential gain (As mentioned above) of future sponsorship that would
have been greatly aided by photos of this years champions wearing their 2000
IKF Championship Title Belts with the
sponsors name on them. This alone to the best of our figures is a loss of
approximately $50,000 since next years event was to be a much larger venue than
in the past with full TV coverage and more.
- The lost exposure of this years sponsors from pictures of the champions
wearing their 2000 IKF Championship Title
Belt. This is a loss of approximately $15,000.
Here is a Transcript
of the action that took place between
UPS, United Parcel
Service
and
IKF
President Steve Fossum
- The packages in question;
TRACKING NUMBER: S981 424 525 2 TRACKING NUMBER: S981 424 527 0 were
shipped at no cost by UPS,
United Parcel Service that was compensation by
UPS, United Parcel Service
to the IKF and
Mr. Steve Fossum of a previous "Failure
To Deliver" of another 2nd day air package the previous week.
This agreement to ship these packages for free was granted by Gloria Rollins
(grollins@ups.com / Fax: (916) 386-3992) from the Sacramento
UPS, United Parcel Service
Office.
- As a gesture of good faith, Mr. Fossum informed Gloria Rollins
that he would in turn list UPS,
United Parcel Service as the National Tournament Title Belt
Shipping Sponsor in the event programs and on the
IKF WEB PAGE
for the tournament. This was done the same day that Mr. Fossum and Gloria
Rollins made their agreement of compensation for the previous failure to
deliver of another UPS,
United Parcel Service 2nd Day Air Package.
- In addition, it was Mr. Fossum's understanding from Gloria
Rollins that if the package weighed more than 150 lbs. to please break them
into 2 separate packages. Mr. Fossum informed Gloria Rollins
that they would be and assured her that there would be 2 packages that needed to
be shipped to
Harveys Casino Hotel, 1 Harveys Blvd, Council Bluffs
Iowa, 51501 USA. Attention: Julie Pritchard, 1-800-373-5825.
- As agreed, at approximately 4:30 PM on Wednesday, August 30th, 2000, Mr.
Fossum personally brought both packages to the Rocklin
UPS, United Parcel Service
Facility to be shipped to Harveys Casino Hotel, 1
Harveys Blvd, Council Bluffs Iowa, 51501 USA to arrive by
Friday, September 1st, 2000.
(Note on the UPS Tracking records below that
UPS, United Parcel Service
Says that these packages were shipped at 1:12 on the same day... Hmmmmm...)
- Upon arrival at the Rocklin California USA UPS, United Parcel Service Facility, Mr.
Fossum introduced himself and explained to the UPS, United Parcel Service front counter
employee the circumstances surrounding the shipping of the packages he brought
in.
- At that point, he was directed to a rear office at the Rocklin California
UPS, United Parcel Service
Facility to see the UPS,
United Parcel Service representative John Frazier.
- Once in the back office, Mr. Fossum introduced himself to John
Frazier. After being introduced Mr. Fossum explained to John
Frazier the circumstances surrounding the shipping of the packages he
brought in. At that point, John Frazier attempted to contact Gloria
Rollins at the Sacramento UPS,
United Parcel Service Facility however all he had was a fax line.
After the attempt,
John Frazier made no further attempts to contact Gloria Rollins
in Mr. Fossum's presence.
- At this point, John Frazier walked back to the front counter with
Mr. Fossum. Once there, he instructed one of the front counter
UPS, United Parcel Service
Employees to fill out the top of a UPS, United Parcel Service 2nd Day Air
Shipping Document. (A Blue and white United
Parcel Service Document)
- At the top of this document he instructed the front counter
UPS, United Parcel Service
Employee to list his name, John Frazier, on the line indicating "Reference
Number" and gave the number 950X40 as the number to place in the location
addressed for: UPS ACCOUNT NO.
- When John Frazier left the front office, one of the other front
counter UPS, United Parcel
Service Employees told the other front counter
UPS, United Parcel Service
Employee to change the UPS,
United Parcel Service Account No. to: 951X40. His comment
was
"If Frazier's going to be responsible for shipping these, he needs
to use his own account number."
- After all paper work was filled out, Mr. Fossum asked both front
counter UPS, United Parcel
Service Employees if he could insure the packages since their
value was well over $10,000. The "Exact" reply Mr. Fossum
received back was; "There's no need for that.
It's their own shipment so there's no way they'll lose them."
- The packages in question,
TRACKING NUMBER: S981 424 525 2 & TRACKING NUMBER: S981 424 527 0
are indicated on the official UPS,
United Parcel Service tracking records (At
UPS.COM Web Site)
to have a "PICKUP SCAN" of 1:12 PM
on Wednesday, August 30th, 2000. We found this ironic since Mr. Fossum
personally delivered both packages to the Rocklin, CA, USA
UPS, United Parcel Service
Facility at 4:30 P.M. on August 30th, 2000. Our question as well as yours here
would be "How is it possible for these packages (TRACKING NUMBER: S981
424 525 2 and TRACKING NUMBER: S981 424 527 0) to be scanned over 3 hours
BEFORE the drop off time of 4:30 PM at the Rocklin, CA, USA
UPS, United Parcel Service
Facility? However, this now is irrelevant to this cause of action in
question. Or is it
- Mr. Fossum left the Rocklin, CA, USA UPS, United Parcel Service Facility
confident that both packages would be well cared for and arrive on time for the
2000 IKF/RINGSIDE
National Amateur Kickboxing Championship Tournament in Council Bluffs Iowa
on Friday, Saturday and Sunday, September 1st, 2nd and 3rd. Why wouldn't he
?
- At approximately 11 A.M. Central
time on Friday, September 1st, 2000, Mr. Fossum inquired at the shipping
warehouse of Harveys Casino Hotel to pick
up the packages in question. Upon arrival, Mr. Fossum was informed that
the only item that had arrived for him was a
FedEx package from California sent the day
before but NO packages from
UPS, United Parcel Service
- At this point, Mr. Fossum went to the office of Julie Pritchard
of Harveys Casino Hotel to use her
computer to check the status of each package at the UPS.com website. After typing in both
tracking numbers;
TRACKING NUMBER: S981 424 525 2 & TRACKING NUMBER: S981 424 527 0 Mr.
Fossum and Julie Pritchard discovered that the only thing on the
tracking information was;
- Aug 30, 2000 9:17 P.M. ROCKLIN-ROCKLIN, CA US LOCATION SCAN 1:12 P.M.
ROCKLIN-ROCKLIN, CA US PICKUP SCAN
- Once seeing this, Mr. Fossum obviously became worried. He
immediately contacted a UPS,
United Parcel Service Representative at the phone number:
1-800-742-5877. Mr. Fossum gave the UPS, United Parcel Service Representative
the 2 tracking numbers;
TRACKING NUMBER: S981 424 525 2 &
TRACKING NUMBER: S981 424 527 0 and asked the UPS, United Parcel Service Representative to
research the location of the packages more. However, the
UPS, United Parcel Service
Representative informed Mr. Fossum that she had no other scan on the
packages and the UPS,
United Parcel Service Representative had quote unquote "No idea where the packages are at this time."
- Mr. Fossum was instructed by the UPS, United Parcel Service Representative
that UPS, United Parcel
Service had until 5 P.M. on Friday, September 1st to deliver the
packages to their destination and assured Mr. Fossum that they would be
delivered by 5:00 P.M. However, if not, the
UPS, United Parcel Service
Representative informed Mr. Fossum to call back later to inquire about
the packages.
- At approximately 4:30 P.M. Central Time, no packages had been delivered
from UPS, United Parcel
Service and the route driver who serves Harveys
Casino Hotel indicated that there were no more scheduled deliveries
to Harveys Casino Hotel that day.
- At approximately 4:40 PM CT, Mr. Fossum contacted
UPS, United Parcel Service
and first came in contact with Mr. Allen Plante (Who
we will say has worked very hard to try to resolve this and has been THE MOST
Helpful so far!)
- Mr. Plante spent a lot of time on the phone with Mr. Fossum
as well as National Tournament host Mick Doyle of Omaha Nebraska and
IKF Head of Officials Dan Stell.
Mr. Plante took several hours to research where the packages were and
why they had not been delivered to Harveys Casino
Hotel
- During the investigation Mr. Plante discovered that someone had
made a mistake and directed the packages to be placed on a
UPS, United Parcel Service
"TRUCK" instead of a plane.
Because of this, the packages would be delayed greatly.
- Mr. Fossum informed Mr. Plante of the importance of the
delivery of these packages to a "NATIONAL EVENT" and that if
necessary, Mr. Fossum would drive or send someone else ANYWHERE to pick
up the package. However, Mr. Plante informed Mr. Fossum that
there was nothing he could do for several reasons;
- He as well, wasn't 100% sure "WHAT" UPS, United Parcel Service TRUCK the
packages were on.
- He was unclear if both packages had even been shipped together since one of
them in question was never scanned (According the current records on the
Tracking Page at that time) after Rocklin, CA.
- Even if he could find the truck, since BOTH packages had no tracking scan
past Rocklin, CA (At that Time), that no one would even know where they
were on the UPS, United
Parcel Service Truck, IF they determined which
UPS, United Parcel Service
Truck they were on, "IF" both
were on the UPS, United
Parcel Service Truck at all.
- Mr. Plante informed Mr. Fossum that he would continue to
work on the problem the following morning and with nothing left to do, Mr.
Fossum was forced to accept his answer at the time.
- The following morning, Saturday, September 2nd, Mr. Fossum and Mr.
Plante made contact again and Mr. Plante informed Mr. Fossum
at this time that from his investigation, the packages would never arrive in
time for the National Amateur Tournament.
- Mr. Fossum informed Mr. Plante again of the loss of
financial investments and donations of current as well as future sponsorship.
Not to mention the missed emotional value of each fighter who would be without
their Title Belt after their win. Mr. Fossum AGAIN expressed that if the
packages could be found, even by mid day Sunday that someone on his staff could
drive to the location and pick them up. Mr. Plante said he didn't even
know where the UPS, United
Parcel Service Truck was but if he found out, he would try to see
if this was possible.
- Mr. Plante informed Mr. Fossum at this time there was
nothing he or UPS, United
Parcel Service could do to rectify the problem. There was no more
contact through the weekend between the 2 individuals.
- On late Saturday night, September 2nd, 2000, Mr. Fossum and his
staff again checked the tracking information on the UPS, United Parcel Service web site at
UPS.com
Still, there was NO ADDITIONAL Information listed about either package, TRACKING
NUMBER: S981 424 525 2 or TRACKING NUMBER: S981
424 527 0
- On late Sunday night, September 3rd, 2000, after the National tournament
was over, Mr. Fossum and his National tournament staff again checked the
tracking information on the UPS,
United Parcel Service web site at UPS.com. Still, there was NO ADDITIONAL
Information listed about either package TRACKING NUMBER: S981 424 525 2
or TRACKING NUMBER: S981 424 527 0
- Upon returning from the National Amateur Championship Tournament on
Tuesday, September 5th, 2000, Mr. Fossum and his staff once again
checked the UPS.com
web site to see WHERE the packages were. It was at this time that Mr. Fossum
and his staff discovered that "A LOT" of information had been recently
added (Since late Saturday night) to the tracking numbers pages of BOTH
Packages. Such information as;
- Aug 31, 2000 8:17 A.M. OAKLAND HUB, CA LEFT IN A UPS FACILITY, DELAYED:
FORWARDED TO DESTINATION
- The SHOCKING part was what was indicated next on the Tracking line;
- Sep 1, 2000 5:09 A.M. OAKLAND HUB, CA DEPARTURE SCAN
- We wonder WHY Mr. Fossum was informed that BOTH packages were on a
UPS, United Parcel Service
TRUCK between California and Iowa when it is clear that a
UPS, United Parcel Service
Employee SCANNED package TRACKING NUMBER: S981 424 527 0 as LATE as 5:09
AM on SATURDAY, September 2nd "STILL In OAKLAND, CA?"
- In addition, WHAT HAPPENED TO Package TRACKING NUMBER: S981
424 525 2? There is no record after the Rocklin, CA scan, only indicating
that it arrived in Des Moines Iowa on September 3rd, 2000 at 11:23 P.M.
- Was one of these packages sent by UPS, United Parcel Service TRUCK and the
other by PLANE?
- Mr. Fossum and his staff were also shocked to find that package
TRACKING NUMBER: S981 424 527 0 was actually scanned at the Des Moines
Iowa United Parcel Service Facility as early as 1:52 PM on September 2nd. "IF"
Mr. Fossum would have been notified "AS
REQUESTED SEVERAL TIMES" that this package was in Des Moines
Iowa, he or one of his National Tournament Staff would have drove there, to
pick the package up. At this point, even having just 1 package would have been
better than none and could have saved total embarrassment.
- Still, When the package TRACKING NUMBER: S981 424 527 0 was scanned
AGAIN when it was supposable unloaded at, 12:23 P.M. on September 3rd, STILL,
no one from UPS, United
Parcel Service contacted Mr. Fossum or anyone at Harveys Casino Hotel to inform them of the package
whereabouts as requested by Mr. Fossum MANY TIMES.
- 9/5/00 at 11:40 AM PT: Mr. Fossum
faxed a letter to Gloria Harris (Since she never provided him with
an actual office contact number) at (916) 386-3992 asking her to please call
him in regards to the missing packages. She never
called.
- 9/5/00 at 11:42 AM PT: Mr. Fossum
called the Rocklin California UPS,
United Parcel Service Facility and asked to speak to John
Frazier. Mr. Fossum was told he was in a meeting and that Mr.
Frazier would call him back. He never returned
Mr. Fossum's call.
- 9/5/00 at 11:50 AM PT: Mr. Fossum
called Mr. Allen Plante to see if he could help in locating the packages
or let us know when we could expect them back. However, there was "NO
ANSWER" at Mr. Plante's phone extension.
- 9/5/00 at 11:55 AM PT: Mr. Fossum
called Mr. Allen Plante again, this time getting through. However, he
was told that Mr. Plante was not in and he was referred to a Mr. Ron
Cowin at execution 7155. Mr. Fossum spoke in detail about the
situation to Mr. Cowin until approximately 12:24 PM. Mr. Cowin
said he would see what could be done.
No call
back from Mr. Cowin.
- 9/6/00: Several calls were made all
through the day by Mr. Fossum and no
responses back by anyone.
- 9/7/00: A message was left on our
message machine from Allen Plante to inform us that a Susan Wilson
out of our local office is taking over and that she would call us today.
- 9/7/00 at 4:39 PM PT: After waiting
all day for Susan Wilson to call, Mr. Fossum stepped out for
some outside business. Upon returning to the office at 4:39 PM, he took a
message off his recorder from Susan Wilson. In the message she stated
that UPS, United Parcel
Service would not be able to cover any lost revenue. She left a
contact number of 800-742-5877. This contact number rings all over the USA. When
someone answers, they take your name and number and forward the message to Susan
Wilson and you WAIT..... Hopefully getting a return phone call. However, there was no return phone call from Susan Wilson on
9/7/00.
- 9/8/00 at 8:57 AM PT: Mr. Fossum
again called Susan Wilson, left a message for her...
- 9/8/00 at 9:19 AM PT: Mr. Fossum
called Allen Plante, spoke with him and asked WHY haven't we received
any of our packages back yet. We were promised them by Thursday, 9/7/00 by 5:PM.
Mr. Fossum informed Mr. Plante that we are giving
UPS, United Parcel Service
a deadline to respond officially by 12:00 PM today, Friday, 9/8/00.
- 9/8/00 at 12:15 PM PT: Susan
Wilson finally calls Mr. Fossum back. She agrees that
UPS, United Parcel Service
will cover all shipping costs as Mr. Fossum explained previously to Allen
Plante. She added though that UPS, United Parcel Service would do nothing
else for what we have lost.
- 9/8/00 at 2:00 PM PT: Mr. Fossum
faxed an 8 page explanation of circumstances (What you are reading basically)
to the following UPS,
United Parcel Service Employees;
- Gloria Rollins: Sacramento, California, USA, Fax Number: (916)
386-3992.
- Susan Wilson: Sacramento, California, USA, Fax Number: (916)
386-3291.
- Allen Plante: Tucson, Arizona, USA, Fax Number: (520) 806-6031.
- Ron Cowin: Tucson, Arizona, USA, (520) 806-6031
- 9/8/00 at 4:15 PM PT:
No return calls from any of the individuals the
letter was faxed to.
- 9/8/00 at 4:15 PM PT: Mr. Fossum
first calls Allen Plante. He wasn't available so Mr. Fossum left
a message for Mr. Plante to please call him back.
- 9/8/00 at 4:17 PM PT: Mr. Fossum
calls Susan Wilson on the 800 number she provided (Again, a number
that rings anywhere around the USA.) Somehow he gets in touch with her and
asks Susan Wilson what her response was on the letter. She said that
"We do not respond to deadlines." He next asked the
whereabouts of the 2 packages with the IKF
National Championship Title Belts in them. Again, she said she would get back to
him later today.
- 9/8/00 at 5:00 PM PT:
No return phone call still from Susan Wilson.
- 9/8/00 at 5:30 PM PT: Mr. Fossum
again calls Susan Wilson and through the operator, (UPS, United Parcel Service
Employee) the operator gets Susan Wilson on the phone. Susan Wilson
said she had no idea where both of our packages were.
- 9/8/00 at 5:40 PM PT: Mr. Fossum
calls the Rocklin UPS,
United Parcel Service Facility after seeing on the
UPS, United Parcel Service
that one of the packages has been scanned in Rocklin. He speaks to Megan
who makes arrangements to look for the package. She took Mr. Fossum's
number and said she would get back to him.
- 9.8/00 at approximately 6:30 PM PT:
Rocklin UPS, United Parcel
Service calls
Mr. Fossum and informs him that they have finally "FOUND" one
of the packages. Mr. Fossum was told, quote- unquote: "I
found it in the last place I looked." During the call, Mr.
Fossum makes arrangements with a Tom, (The El Dorado
UPS, United Parcel Service
Facility Manager but acting manager for Rocklin UPS, United Parcel Service Facility on
Saturday) to have him deliver the 1 found package to the IKF office Saturday morning.
- 9/9/00 at 10:08 AM PT: Tom delivers 1
of the lost packages to the IKF Office.
Package tracking number S981 424 5 270. However, still, no one knows
where the other package is located.
- NO ACTIVITY OVER WEEKEND
- 9/11/00 AM PT: Mr. Fossum checked the
UPS.com web site
Tracking to find that the remaining lost package was scanned at the Oakland
UPS, United Parcel Service
Facility on Thursday, September 7th, 2000 at 9:58 AM.
However, at this point, no one knows WHERE in the Oakland
UPS, United Parcel Service
Facility the package is.
- 9/11/00 at 12:27 PM PT: Mr. Fossum
calls Allen Plante to ask why Susan Wilson has not returned his
calls. Mr. Plante said he would try to call her again and ask her to
contact Mr. Fossum. Mr. Fossum asked Mr. Plante the number for
UPS, United Parcel Service
Legal and he said he would call back with a number for them.
- 9/11/00 at 12:30 PM PT: Mr. Fossum
faxed a 1 page document as shown here;
- September 11th, 2000 at 12: 20 PM
UPS, United Parcel Service,
Addressed To;
- Susan Wilson: Sacramento, California, USA, Fax Number: (916)
386-329
- Allen Plante: Tucson, Arizona, USA, Fax Number: (520) 806-6031
- Gloria Rollins: Sacramento, California, USA, Fax Number: (916)
386-3992
- Ron Cowin: Tucson, Arizona, USA, (520) 806-6031
- RE: The FAILURE of United Parcel Service to deliver the below, 2 "Guaranteed
2nd Day AIR" packages from the IKF as well as the FAILURE to RETURN "BOTH"
of them to us as well.
- TRACKING NUMBER: S981 424 525 2
- TRACKING NUMBER: S981 424 527 0 - FINALLY Returned to us on
Saturday, September 9th.
- Dear EVERYONE, It's 12:20 PM on Monday, September 11th and we STILL have
not received package S981 424 525 2 back. According to your UPS.COM site
tracking, they have been SITTING in Oakland since THURSDAY, SEPTEMBER 7TH! May I
ask WHY?!?!?! Why is it no surprise to me that you STILL Have FAILED to get us
our last package??? A weekend manager (TOM) was kind enough to bring us 1 of our
2 packages on Saturday, September 9th after his staff finally "FOUND"
the package in the Rocklin, CA Facility. However, we are still missing the most
expensive package. I was wondering if any of you are not too busy, maybe you
could provide some customer service and "FIND OUR PACKAGE!!!" You
would THINK that under the circumstances of what UPS has FAILED to do by not
delivering our packages in time for our NATIONAL EVENT in the first place, you
would have been kind enough to at least provide excellent service to get our
packages back to us. However, not only did you FAIL to deliver them in the first
place and cost us a loss of up to $50,000.00 (Sponsors, media exposure, etc.
etc.) but you have also FAILED to get the packages BACK to us in the time
promised or at all. I would like to know WHO DROPPED THE BALL when these
packages left the Rocklin California Facility? WHO?! I would like A NAME of WHO
exactly screwed this up! And as we end, it would be nice if SUSAN WILSON could
give me a call back and tell me when UPS's Legal department "PLANS" to
finally contact us in regards to this matter. In regards to her comment, "They
don't respond to deadlines" who the heck do they think they are? GOD? Well,
if the Gods in your legal department have a brief moment, I'd like a RETURN
CALL!!! In regards to these packages, it appears those taking care of our
packages don't responded well to deadlines either, or we would have received our
packages WHEN THEY WERE GUARANTEED TO BE DELIVERED!!! A bit of simple advice
here, that having your legal department ignore this issue by not at least making
a return call to us isn't making this matter any better. So I suggest that
SOMEONE get OFF THEIR CAN and "MAKE SOMETHING HAPPEN!!!!!" I await
your reply Steve Fossum IKF President (916) 663-2467, FAX: (916) 663-4510.
- 9/11/00 at 12:32 PM PT: The above
letter was also faxed to the Rocklin, California UPS, United Parcel Service Facility at (916)
632-4830.
- 9/11/00 at 12:46 PM PT: Mr. Fossum
called the Rocklin California UPS,
United Parcel Service Facility and spoke to Megan. He
asked her where the missing package might be. After being on hold, she came back
and told Mr. Fossum that it was "LOST IN
THE OAKLAND FACILITY." She suggested we put a trace on the
package which was done. Mr. Fossum next asked to speak to John
Frazier (who never returned his previous calls)
After being on hold again, Megan came back and told Mr. Fossum
that John Frazier was in a conference and would call Mr. Fossum
back once he was done.
- 9/11/00 at 1:00 PM PT: Mr. Fossum
tried to reach Susan Wilson AGAIN...This time Mr. Fossum reached
a UPS, United Parcel
Service Employee in Tampa Florida. She informed Mr. Fossum
(How she knew this we don't know) that Susan Wilson was out to
lunch. Mr Fossum asked her if she could provide him with a direct number
to Susan Wilson's office. She gave him (916) 386-3445 which turns out to
be Susan Wilson's direct line.
- 9/11/00 at 1:14 PM PT: Allen
Plante calls to give Mr. Fossum the UPS, United Parcel Service Corporate number
which is (404) 828-3232.
- 9/11/00 at approximately 1:30 PM PT:
Mr. Fossum leaves another message for Susan Wilson.
- 9/11/00 at approximately 2 PM PT:
Susan Wilson ( Corporate Concern Coordinator located at 8455 Jackson
Road, Suite 200, Sacramento CA, USA 95826, (916) 386-3445) calls and informs
Mr. Fossum that that the issue was out of her hands and that
UPS, United Parcel Service
Legal will reply to the situation. So, like anyone, Mr. Fossum asked her
for the
UPS, United Parcel Service
Legal Department phone number. She said they only give this number out to
Attorneys but she could tell him they were out of New York. She said that she
could give him their address.... ("ADDRESS?!?!" And WAIT for a SNAIL
MAIL reply?!?!) She added that they would reply with their position in writing
within 10 days. "TEN DAYS!?!?!" Mr. Fossum next asked Susan
Wilson "WHO else could he speak to?" She directed him to the
Corporate number for UPS,
United Parcel Service at (404) 828-3232.
- 9/11/00 at approximately 4:30 PM PT: Mr.
Fossum called Allen Plante and informed him he was going to the
Rocklin CA, UPS, United
Parcel Service Facility and that he wanted to pick up some
shipping materials that
UPS, United Parcel Service
had agreed to provide him for the re-shipping of the belts. He informed Mr.
Plante that he choose to go there personally since no
one would return his calls today. Mr. Plante told Mr.
Fossum he would call Susan Wilson and she what she could offer when
he arrived at the facility and said he would call him right back on his cell
phone.
- 9/11/00 at 4:45 PM PT: Allen Plante
contacts Mr. Fossum on his cell phone and tells him to see a Tom
(no last name given) at the front counter at the Rocklin
UPS, United Parcel Service
Facility.
- 9/11/00 4:50 PM PT: Mr. Fossum goes
into the Rocklin UPS,
United Parcel Service Facility and gives brief explanation as to
why he's there. No one knows a Tom at the Rocklin UPS, United Parcel Service Facility.....? He
is instead directed to see John Frazier. Mr. Fossum is told
he's in a meeting with his boss. Mr. Fossum asks the
UPS, United Parcel Service
Employee to inform John Frazier that he will wait for him until he is
done. After about a 10 minute wait, John Frazier comes down from an
upstairs office along with 2 other UPS, United Parcel Service Employees. At
this time, Mr. Fossum is introduced to Tom Ponciano,
UPS, United Parcel Service
Division Manager working out of the Rocklin UPS, United Parcel Service Facility. Mr.
Fossum explains the entire story to
Mr. Ponciano. Mr. Ponciano responds with great customer service
providing Mr. Fossum with boxes, tape and shipping labels for the belts
that will now need to be re-shipped. Mr. Ponciano informed Mr.
Fossum that he would personally call him at his office with a
UPS, United Parcel Service
Account number to use on the shipping labels. Mr. Fossum leaves thankful
Mr. Ponciano was able to help. However... He
never called with an account number...
- 9/12-00 at 11:40 AM PT: Mr.
Fossum called the UPS,
United Parcel Service Corporate number and spoke to Jennifer
Molden at
UPS, United Parcel Service
Corporate (404) 828-4300. She was very helpful but held tight to
UPS, United Parcel Service
Policy. She informed us that it was up to our local District
UPS, United Parcel Service
Office (8455 Jackson Road, Suite 200, Sacramento CA, USA 95826, (916)
386-3313) to make the decision whether or not they would compensate us for
our loses or not. She said that corporate would support their decision, but the
actual decision would rest with the Sacramento Office. Mr. Fossum
informed Jennifer Molden that Susan Wilson of the corporate
office said that UPS,
United Parcel Service Legal and UPS, United Parcel Service Corporate were
the ones who made the decision not to compensate us for what we lost. Jennifer
Molden said "No, we do not make the decisions, only the Division
Management does. The decision they make though, we will support it here at
corporate."Mr. Fossum next asked, "So if Susan Wilson
wanted to, she could compensate us for our loses?" She replied, "Yes
she or her office could if they choose to." Mr. Fossum asked,
"But it's their decision, no one else's?" She answered, "Yes,
it's their decision, and whatever it is, we will support it."
- 9/12/00: 2:22 PM PT: Mr. Fossum
received a surprised call back from Susan Wilson. (Sacramento CA, USA
UPS, United Parcel Service)
She told us that the UPS,
United Parcel Service Legal Department would not be handling
this now and that the Regional/Division Office out of Sacramento ( 8455
Jackson Road, Suite 200, Sacramento CA, USA 95826, (916) 386-3313) would
be. In this conversation, she assured Mr. Fossum that
UPS, United Parcel Service
is STILL SEARCHING for our remaining lost
package. On this particular call, Susan Wilson seemed very helpful and
polite, unlike the previous calls. (where the tone was very negative and "I
don't really care what you lost" sounding...) During this conversation,
Mr. Fossum asked if she could give him a direct line to her office at
least, since the ONLY Number she had given him so far was the
UPS, United Parcel Service
USA Number (888-742-5877, which again, when you call this number, who knows
where you've reached. Mr. Fossum has spoken to
UPS, United Parcel Service
Employees all over the USA trying to reach Susan Wilson and all they do
is forward a message to her from where they're at to her and she gets back to us
if she wants.) During this call, she "STILL" refused to give Mr.
Fossum a direct line to her office in Sacramento so he could at least keep
in contact with HER OFFICE and not somewhere else around the USA. This continued
to sound strange to him. "WHY" is getting a phone number to a
UPS, United Parcel Service
Customer Relations Facility such a big deal??? During the end of this phone
call, she informed Mr. Fossum that UPS, United Parcel Service would still "NOT"
compensate us for our loses.
Mr. Fossum asked her, if UPS, United Parcel Service was final on
this, WHO or WHERE would we file a lawsuit? She directed him to a "FRONT
COMPANY" who accepts all
UPS, United Parcel Service
Legal Servings, CT Corporation Systems, 818 West 7th, Street, Los
Angeles, CA, 90017. He asked her for a phone number for CT Corporation Systems
and she said she didn't have one but would get back to him with one. In the same
conversation, he brought up to her what Jennifer Molden out of
UPS, United Parcel Service
corporate out of Atlanta Georgia had said to him. That it would be the decision
of the Sacramento Office as to IF or not they would pay. This time, Susan
Wilson admitted saying "YES, we would determine whether or not we
feel anything should be paid out in compensation for any loses and at this time,
we don't feel anything should be paid." "You have to be
kidding me" Mr. Fossum responded. He asked her, "Susan,
did you make this decision?" She said, "Well, I consulted with
several people here in my office and we came to that decision." he
replied, "But WHO actually made the decision, who actually said NO we
will not help these guys." She again said, "Well, I consulted
with several people here in my office and we came to that decision."
and he again replied, "But Susan, WHO actually said NO? Was it you?"
She answered, "Well, if you need a name than yes, it was me."
He asked her again, "Susan, it was YOU who made this decision?"
She answered, "At this time, I will give you my name." He
asked her, "Who is the head person in your office?" She said
"I can't give you their names right now." He replied, "Right
now? What do you mean you can't right now?" She said, "I've
been instructed not to give YOU their names." He replied, "There
are 2 people?" She answered, "Yes, their out of the office
right now at a National event in Reno Nevada but I promise I will call you
tomorrow and give you the name of the person handling your situation."
He replied, "Tomorrow? Why can't you give me their names today? These
are your HEAD GUYS? What's so secretive about their names?" She
replied, "I've just been asked by them not to give you their names."
He replied, "I can't believe this. Susan, when you do talk to these
guys, could you tell them that this is immature and childish that they have told
you not to give me their names let alone their direct phone number. What kind of
a game is this?" She replied, "I promise, I will call you with
their names and a phone number tomorrow." Mr. Fossum replied,
"My god, under the circumstances, I can't believe thats your reply to
me. Let me ask again, can I have your office number?" She replied, "I'm
just not willing to give you our number here." He asked, "I
can't believe under the circumstances that I can't have a direct line to the
person who has been put in charge of our problem with your company. Why is this
such a big deal?" She replied, "Well, in the past, I've given
out my number and later, years down the line, people call me back asking for
favors and other things, and I just don't give our number out anymore."
(As if Mr. Fossum were trying to ask her out on a date or something......) He
replied, "Susan, this situation is getting worse and worse. I just want
a phone number." FINALLY she said, "I'll give you my number,
it's (916) 386-3445." He asked Susan Wilson, since she was now
taking responsibility for the person who has DENIED
us any compensation for our loses what her actual title was, she replied "Corporate
Concerns Coordinator for the Sacramento Valley District." He
replied, "Thank you Susan." End of call.
- 9/12/00 at 2: 57 PM: Call back from
Susan Wilson, "I have an account number for you to use when you
re-ship those packages out. It is 966075. I can also give you the name
for the person who is in charge of your situation. His name is
Steve Marshall and
his number is (916) 386-3450." Through our own investigation, we
discovered that this office that Steve Marshall and Susan Wilson
worked out of is located at 8455 Jackson Road, Suite 200, Sacramento CA, USA
95826.
- 9/13/00 at 11:45 AM PT: Call from
Susan Wilson. Told Mr. Fossum that UPS, United Parcel Service Head district
Manager, Steve Marshall still plans to
call him today but he has been on a conference call all morning. She also
provided Mr. Fossum with a phone number to C.T. Corporation (UPS, United Parcel Service
Legal Front) 800-888-9207. Told him to ask for the Service of Process
Department. She also told Mr. Fossum that
a
UPS, United Parcel Service
Employee at the Rocklin, CA Facility has his hands on our package and will be
contacting us for delivery of the package today.Mr. Fossum
asked how soon could he expect a call from Steve
Marshall and she said within the hour.
- 9/13/00 at 3:00 PM PT: Why are we not
Surprised??? STILL NO phone call from Steve Marshall or ANYONE else from
UPS, United Parcel Service
today...
- 9/13/00 at 3:40 PM PT: Mr. Fossum
called (916) 386-3450 to try to get ahold of Steve Marshall at the
Sacramento UPS, United
Parcel Service Office. While on hold, he was instead delegated to
Terry Hood (female) who informed him that Steve Marshall was in
a meeting. Terry Hood told Mr Fossum that she had been trying to
contact Mr. Fossum all day but was unable to reach him due to a number
block on the (916) 663-2467 line. (Keep in mind that Susan Wilson
has been contacting us from the same office over the last week at the (916)
663-2467 number.) Mr. Fossum gave her an alternate (Line 2 ) number
to use instead of (916) 663-0364. Next, Terry Hood asked Mr. Fossum
to explain to her the situation, (as everyone has been doing) and Mr.
Fossum referred her to this web page address where she could read up on all
that has been taking place. She said she would go look at the page and would
would call
Mr. Fossum back after 5:15 PM PT on the other number he gave her on this
call.
- 9/13/00 at 4:15 PM PT:Mr. Fossum
found in our P. O. Box a "BILL" from
UPS, United Parcel Service
out of Dallas Texas, USA for the shipping of the 2 packages to Iowa in the full
amount of
$339.87 to be paid within 7 days.
- 9/13/00 at 4:20 PM PT: Mr. Fossum
called for UPS, United
Parcel Service
Terry Hood at (916) 386-3450. After being on hold for approximately 5
minutes he reached her and asked about the bill sent to him from
UPS, United Parcel Service.
She explained that it was an automatic bill generated and that she would take
care of it. She asked for an account number on the bill which was 007 2AV.
The Invoice number was 000000 72AV-370. She told Mr. Fossum not
to worry about it, that she would take care of it. She re-confirmed that she
would call him back at approximately 5:15 PM PT at (916) 663-0364.
- 9/13/00 at 5:16 PM PT:
UPS, United Parcel Service
Employee Terry Hood called to inform Mr. Fossum the last
remaining package was
STILL in "OAKLAND",
Not in Rocklin as previously told (See #71 Above, RE: what Susan
Wilson told Mr. Fossum on 9/13/00: "She also told Mr.
Fossum that a
UPS, United Parcel Service
Employee at the Rocklin, CA Facility has his hands on our package and will be
contacting us for delivery of the package today.") Terry Hood
said that we will have the package sometime tomorrow (9/14/00). Mr. Fossum
asked about the loss of money and if UPS, United Parcel Service had made any
decisions. She said "Lets first get you your final package and make
sure everything in it is OK and nothings damaged and then we'll discuss it more."
- 9/14/00 at 8:45 AM PT:
UPS, United Parcel Service
Employee Terry Hood called Mr. Fossum to inform him that his
last remaining package ( Tracking Number: S981 4245 252) was at the
Rocklin
UPS, United Parcel Service
Facility and that it was re-packed into 2 boxes because the original box was
damaged. She said the 2 boxes would be delivered by our regular
UPS, United Parcel Service
driver (Dan) at approximately 10:00 AM.
- 9/14/00 at Approximately 10:30 AM PT:
Rocklin Facility UPS,
United Parcel Service driver for the Newcastle area (Dan)
delivered the 2 remaining boxes (
Tracking Number: S981 4245 252) to
IKF headquarters. Upon inspection, Mr.
Fossum found damage to 10 of the belts packed within the boxes. The damages
are as follows;
- Missing Screws on Left Plate Mount Plate.
- Broken Right Wreath.
- Bent Brass on Right Plate Mount.
- Damaged Leather Straps (Creased & Scared)
- Bent Brass on Left Plate Mount.
- Broken Left Wreath.
- Damaged Leather Straps (Creased & Scared)
- Damaged Leather Straps (Creased & Scared)
- Broken Left Wreath.
- Damaged Leather Straps (Creased & Scared)
- Through 10: (6) Damaged Leather Straps (Creased & Scared)
- 10 Belts Damaged at $185.00 Each: $1,850.00
- 9/14/00 at 11:40 AM PT:
UPS, United Parcel Service
Employee Terry Hood called Mr. Fossum to discuss the last
package. Mr. Fossum told her that there were 10 damaged belts (See
Above) at a value of $185.00 each. Terry Hood said
UPS, United Parcel Service
would pay in full for the damaged belts. Mr. Fossum next asked if
UPS, United Parcel Service
would now compensate him for his loses. Terry Hood told him that
UPS, United Parcel Service
has decided
NOT to compensate
him ANYTHING in regards to the
lost revenue. Mr. Fossum asked WHO made this decision and she
informed him that *Steve Marshall, Business, Marketing &
Customer Service Manager of the UPS,
United Parcel Service Sacramento Valley District Office located
at 8455 Jackson Road, Suite 200, Sacramento, CA, 95826 (916) 386-3313 was
the sole individual who made this decision. Mr. Fossum, obviously
shocked, asked
WHY UPS, United
Parcel Service had decided not to compensate him for any loses
and Terry Hood had no reason, just that they were not going to. Mr.
Fossum asked why *Steve Marshall never
returned his phone call and asked if he ever would. Terry Hood told Mr.
Fossum that he was in a meeting... Mr. Fossum was told by Terry Hood
that ALL the
UPS, United Parcel Service
managers, etc. were at the Rocklin UPS, United Parcel Service Facility in a big
meeting.
- (*) WHY wasn't Mr. Fossum
ever REFERRED to who he ASKED to be referred to, The District Manager?
This person is NOT Steve Marshall. This person is Don Strickland.
- 9/14/00 at 2:00 PM PT: Mr. Fossum
and his staff are currently re-making 10 NEW Belts to replace the 10
damaged ones and re-packaging all the Title belts so they can be re-shipped to
all the National Champions of the UPS, United Parcel Service. These should all
be shipped out by Friday, September 15th, 2000 using UPS, United Parcel Service Account number
966075.
- 9/14/00 at 3:00 PM PT: Mr. Fossum
Informed Legal Team... Let the Games Begin!
- IKF Legal Team Correspondence at this point is
directed to another IKF Internal/Private page for updates and action planned.
- 9/16/00 in the afternoon, PM PT: It
was discovered that several of the Brass Medallion plates had been damaged
during shipping as well and will need to be replaced.
- 9/18/00 at 1:15 PM PT: All but 5
belts have been repaired and all but these 5 will be shipped out today, Monday,
September 18th, 2000 from the Rocklin UPS, United Parcel Service Facility.
- 9/18/00 at 2:10 PM PT:Mr. Fossum
personally brings all the packages to the UPS, United Parcel Service Rocklin facility.
UPS, United Parcel Service
Employee at the front counter, Jim Morris assists Mr. Fossum
with the sending of the packages. At 2:45, all packages have been weighed and
scanned and are ready to ship next day air.
- 9/19/00 at 10:00 AM PT:Mr. Fossum
called the Jackson Road UPS,
United Parcel Service Facility to inquire how
UPS, United Parcel Service
was going to handle the cost of the damaged belts.
Mr. Fossum spoke to UPS,
United Parcel Service employee Terry Hood. He asked about
the procedure of payment and was explained she needed a bill and the damaged
parts. Mr. Fossum asked how long this would take to be compensated for
the damages and she said between 7-10 days. Mr. Fossum told her
he would speed things up by coming to her office in person with the claim but
she answered "It doesn't work that way." (Of course not.....)
She went on to explain that they needed to review the damaged items and the
bill. She also said that when the box was opened at the Rocklin
UPS, United Parcel Service
Facility that whoever inspected it found no broken or damaged belts. Mr.
Fossum asked WHO inspected these belts. He asked this because it was
OBVIOUS there were broken and damaged belt parts when he was the first
to open the boxes when they arrived at the IKF Headquarters in Newcastle, CA.
Upon arrival, he opened the boxes in front of his
UPS, United Parcel Service
Driver Dan and even Dan saw there were broken parts. Terry Hood
would not tell Mr. Fossum WHO inspected the belts at the Rocklin
UPS, United Parcel Service
Facility. This of course didn't surprise Mr. Fossum or any of us here at
the IKF since nearly EVERYONE he asks to speak to at UPS seems to be a secret
agent so far...... Mr. Fossum finished with asking Terry Hood
if she realized how large the IKF was Internationally. She responded basically
with a sure, whatever kind of attitude. He asked her to take a look again at the
IKF Website ( UPS, United
Parcel Service ) and look up the IKF Advisory Board Page. It's obvious to us here
at the IKF that everyone at UPS,
United Parcel Service has no idea how large of an organization
the IKF is. Soon enough, as the legal issues continue, this will be felt all the
way to the top into the office of UPS, United Parcel Service CEO, Jim
Kelly. It's just too bad that
UPS, United Parcel Service
couldn't provide customer service before all this takes place...
- A Note to our Team, please see a message from an inside source
explaining the procedure of "CUSTOMER SERVICE..." It reads;
- "The UPS, United
Parcel Service manager who used his expense account number on the
packages should have added a
expedite tag or expedite number to the package, therefore the package
would have been treated as a AAA-1st priority.
- Sometimes our marketing would accept packages in exchange for sponsorship.
Our company policy was to accept the package as company mail/freight
(non-revenue). I would add the mail/freight to my personal expense account
record as 1st class priority or X class space available. When the package
travels X class space available, means if there is room on the aircraft it would
get there. Sometimes that package would go on a plane and when last minute 1st,
2nd, or 3rd class packages arrive, that X class package would be pulled off the
aircraft and the package would have to wait for next aircraft. I have seen
freight/mail that were 3rd and 4th class sit at a hub for weeks. Sometimes they
would send the packages to another hub for transport, hoping that space will be
available on another aircraft. It was a game of cat and mouse. Due to volume,
packages were always divided. I know that the same is true with the postal
service, the postal service has contacts will most major airlines and will send
the mail/packages to the airlines for transport. If the hub or aircrafts are
full on a regular basis, then some mail/packages will be transported by truck.
However, UPS mail/packages are considered 1st and 2nd class.
- Our company policy was that no compensation was to be given to non-revenue
customers for loss, misplaced, damaged, etc. packages. We were told by the
president of the company to delay any return phone calls, letters, etc to the
non-revenue customer and hopefully they will go away. We had separate customer
service lines with a recording and maybe after twenty phone calls, we would have
a young lady form our company call the customer back. Again it was a game of cat
and mouse. Sometimes the female representative would sound sympathetic, confuse,
mean and rude, or she would act as if her job was on line. Hoping that the
customer goes away. A quote from our CEO "if they are a non revenue
customer, then they are not a customer, therefore they do not receive any
customer service".
- Wait till you see how this information along with a lot of other info will
be exposed during the media portion of this game. Ever heard of 60 Minutes or
Inside Edition.....
- AND THIS From an inside source:
"The whole thing sounds really ridiculous, UPS has really exceeded
their typical Corp. asshole attitude on this one. I must say I have heard some
horrifying stories about UPS and their treatment of their customers. The
attitude of the Company has really changed since the new CEO, Jim Kelly came on
board in '96."
- 9/19/00 at 11:00 AM PT:Mr. Fossum
receives a call from UPS,
United Parcel Service Employee, Ed Koffman who according
to him is "Steve Marshall's Counterpart, in charge of Loss
Prevention." He told Mr. Fossum he wanted to schedule a time to
come and pick up the damaged belt parts. Mr. Fossum told him not to
bother because he was going to personally deliver them to the Jackson Road /
Sacramento office himself either later today or tomorrow morning and fill out
the paperwork while there. He told
Ed Koffman that he could meet him there if he desired. Ed Koffman
said that he wouldn't be available and that they don't do things that way and
again told him he would come and inspect the damaged parts at Mr. Fossum's
Office. Mr. Fossum again told him don't bother, that he wanted to meet
face to face with the people he had been speaking with over the phone. Ed
Koffman next said his inspector would not be available and that his schedule
is really busy and he wanted to come see Mr. Fossum instead. Mr.
Fossum told Ed Koffman that his schedule is very busy as well and
that he has WASTED A LOT OF VALUABLE TIME over the past 2 weeks dealing
with this problem, so he said he will visit UPS, United Parcel Service himself when it
is convenient for him, NOT UPS. Ed Koffman went on to say that
he may not be available when
Mr. Fossum arrives and Mr. Fossum responded with "That's
OK, I'll just leave the damaged parts with you and you can do with them what you
wish." Mr. Fossum added that he may call Ed Koffman to
inform him of when he will be visiting his office.
- 9/19/00 at 11:50 PM PT:Mr. Fossum
prepares the detailed list of all the belt damages and repair costs.
- 9/20/00 at 1:10 PM PT: Mr. Fossum
arrives at the Sacramento Valley District Headquarters for
UPS, United Parcel Service
at 8455 Jackson Road, Suite 200, Sacramento, CA, 95826. The
UPS, United Parcel Service
office was located upstairs where he came to a locked security door. Upon
knocking he was let in by a gentlemen waiting in the lobby. (Not a
UPS, United Parcel Service
Employee) Relaxed and calm, he asked the lady at the front counter if he could
speak to either Steve Marshall or Ed Koffman. The look on the
ladies face seemed surprised as to who he was asking for. The lady asked for
Mr. Fossum's name and tried calling both individuals. She came back and
told Mr. Fossum that they were both unavailable. Still relaxed and calm,
he asked when will they be available and she said she didn't know. He asked if
she could find out and she said OK. Went back to call again and came back with
the answer "They don't know. can someone else help you?" Mr.
Fossum gave her the names of Terry Hood, Susan Wilson or
Gloria Rollins. She was again surprised at the list of names Mr.
Fossum had. She went to a phone while Mr. Fossum went to sit down.
- 9/20/00 at 1:20 PM PT: The
UPS, United Parcel Service
Employee soon came back to Mr. Fossum and said that downstairs was
sending someone up to meet with him. While waiting, a UPS, United Parcel Service Employee
approached Mr. Fossum in the lobby and asked him if she could help him.
Relaxed and calm, he said he was already being helped. She asked Mr. Fossum
his name which he gave her. She went to the front reception window and asked if
the receptionist was taking care of him and the receptionist replied, "Yes,
someone from downstairs is coming up to meet with him." She replied, "Call
them again and tell them to get up here NOW." So the receptionist
called again.
- 9/20/00 at 1:22 PM PT:
UPS, United Parcel Service
Employee Veronica (Last name unknown) came to meet Mr. Fossum
and told him that Terry Hood would soon be here to meet with him. Mr.
Fossum said "Thank you." Approximately 1 minute later,
UPS, United Parcel Service
Employee Veronica asked Mr. Fossum to wait for Terry Hood
in a side office. Mr. Fossum followed her as she escorted him to the
side office where he waited for Terry Hood.
- 9/20/00 at 1:25 PM PT: Terry Hood
came into the office to meet Mr. Fossum. Mr. Fossum gave Terry
Hood the cost breakdown of the broken and damaged parts from the last 2
packages (Which were originally 1 package) received. He explained that he did
not have some of the leather pieces and that 2 of the Brass Medallions that were
scratched were repolished and repainted. She said that she would take the list
of damage expenses and the pieces he brought down which included:
- 1 Center IKF Medallion (2 others were repaired and this one that was in the
box given to Terry Hood was replaced and they were resent out with the
belts shipped on Monday, 9/18/00)
- 1 leather buckle strap. (Only 1 buckle side strap was damaged and it was in
the box given to Terry Hood. It was replaced and resent out with the
belts shipped on Monday, 9/18/00)
- 1 leather center piece. (2 other damaged ones were replaced along with this
one that was in the box given to Terry Hood, and resent out with the
belts shipped on Monday, 9/18/00. The other 2 were shredded as what is usually
done with any damaged leather at IAA: Belt company)
- 8 Brass plates (There were 8 damaged and all 8 were in the box given to
Terry Hood. All these were replaced and resent out with the belts
shipped on Monday, 9/18/00) )
- 4 broken wreath's. (There were 4 damaged and all 4 were in the box given to
Terry Hood. All these were replaced and resent out with the belts
shipped on Monday, 9/18/00)
- The materials/repair cost came to $619.00 for the repair of "*11" Belts. In addition, there was a rush repair
cost of $10 per belt at $110.00 and a packaging charge to re-package all the
belts which came to $180.00. The total on the list that Mr. Fossum
presented to Terry Hood was $909.00. In addition, Mr. Fossum
showed Terry Hood an e-mail from one of the champions who received his
belt that said both his wreaths ($3 ea) were broken which brought the damage
total to $625.00 from $619.00. (*)
It was originally thought that only 10 were damaged but an additional Scratched
Center Medallion was found during re-packaging over the weekend.
- Still With Terry Hood: Mr. Fossum
went through the list with Terry Hood. When Terry Hood asked
Mr. Fossum where the missing parts were, Mr. Fossum explained to
her that the 2 other IKF Brass medallions were repaired and re-shipped out with
the belts shipped on Monday, 9/18/00. The missing leather straps and center
pieces were replaced over the weekend when the belts were repaired and the
damaged leather was shredded. Terry Hood told Mr. Fossum that
she would take the box of damaged items and the cost breakdown to their claims
adjuster and that person would take it from there. Mr. Fossum asked,
"What needs to be adjusted?" Terry Hood said, "Oh,
no, I'm just saying that I don't handle this so I just need to bring it to them."
Mr. Fossum was puzzled as to WHY UPS would send someone to meet with him
that wasn't an official UPS representative of what he was there for in the first
place. It was immediately clear to Mr. Fossum that Terry Hood
was the smiling face up front, while those who really made the decisions didn't
have the professional courtesy to come meet with Mr. Fossum personally.
This of course didn't surprise Mr. Fossum as he explained to Terry
Hood how truly disappointed he was as to how UPS, United Parcel Service has handled this
whole situation up until now.
Terry Hood seemed skeptical as to the damaged repair cost so Mr.
Fossum asked her, "Terry, you've got a thought in your head as to
how you guys are going to handle this, tell me what that is because I can see it
in your eyes." Terry Hood replied, "Oh no, I have no
idea what's going to happen." Mr. Fossum replied, "But
you do don't you Terry? What's Ed and Steve going to come back with?"
She answered, "Oh I can't speak for them just as you wouldn't want
anyone speaking for you right?" He replied, "Sure, but you
have some sort of an idea as to how this is going to be handled don't you?"
Again, she just kept being evasive and saying it wasn't her job, she was just
there to meet him.... As the meeting was ending, Mr. Fossum looked at
Terry Hood and very politely said, "Terry, please pass
on to Ed to not insult me when you come back with your decision. This is
yet another chance for you to simply do the right thing and get 1 plus here."
She replied, "Oh I'm sure he'll take care of it." The two
said good-bye and Mr. Fossum left.
- 9/21/00 at 11:28 AM PT:
UPS, United Parcel Service
Employee Ed Koffman called to speak to Mr. Fossum.
- Ed Koffman (EK) Immediately recited a code of Section 535, page 10
of the UPS, United Parcel
Service Tariff stating that UPS, United Parcel Service has a right to
recover merchandise and repair or replace, whichever is less etc. etc.
- Steve Fossum (SF) Interrupted him and asked, "What are you
getting to Ed?"
- EK: "We have here (Listed the items he had in the box as
listed above) and we are going to issue you a check for $222.00."
- SF: "Obviously SHOCKED, "You have to be kidding me Ed.
Why?
- EK: "Because thats our decision and because thats all we have
to pay.
- SF: "All you have to pay? What about the list we supplied to
Terry Hood yesterday?
- EK: "Well she told you to save all the damaged parts and. Well
there seems to be 2 missing plates and a lot of missing leather and she told me
that you personally shredded the leather yesterday after she told you not to
after you spoke to her."
- SF: "That is so far from the truth Ed! To begin with,
she or anyone there never told me to save everything. As I explained to her, the
other 2 medallions were repaired and reshipped out. How can I bring you
something I don't have? AND! I never told her that I shredded anything AFTER I
spoke to her on Tuesday. I told her it was all shredded over the weekend when
the repairs were made."
- EK: (As if he was just blowing off Mr. Fossum's case shock)
"Well, is there anything else we need to talk about?"
- SF: "Yes Ed, I want my costs of these repairs covered!"
- EK: "I guess we don't have anything else to talk about do we?"
- SF: "Yes we do ED! "Tell me WHY are you not going
to cover these damages and repairs in full?"
- EK: (EXACT QUOTE, used several times...) "Because I told you
so."
- SF: "Because you told me so? That's it, bottom line?
- EK: "YES IT IS! I can see this conversation is going nowhere."
- SF: "ED! Tell me, WHY and HOW can you deny 3/4 of my claim?"
- EK: "Because."
- SF: "Because? Because what, WHY?
- EK: "I told you why, it's in our tariff."
- SF: "Explain your reason again Ed?"
- EK: I can see this conversation is going nowhere!"
- SF: "Going nowhere? All I want is an explanation as to "CLICK"
Ed Koffman hangs up on Mr. Fossum...
- Good thing for caller ID: Mr. Fossum rings Ed Koffman back at (916)
416-4302.
- EK: "Hello, Ed Koffman."
- SF: ED, I don't believe I was done talking."
- EK: Shocked he was speaking to Mr. Fossum. "I was
finished, what else did you need."
- SF: "Ed, what did you say you were going to pay for
again?"
- EK: Lists off the items in the box.
- SF: So you were not going to cover our labor charges either?"
- EK: "Nope."
- SF: "Why?"
- EK: Because I said so!"
- SF: "Said what?"
- EK: "We don't have to."
- SF: "Don't HAVE TO?"
- EK: "That's correct, it says so right in our own shipping
documents."
- SF: "Ed, it also says you will deliver things in 1 or
2 days in those same documents and it's pretty clear here that this didn't
happen isn't it?"
- EK: Didn't comment...
- SF: "Ed, what I would like to do is when you send us
that check, could you please put in writing why your denying nearly all our
claim."
- EK: "No I won't."
- SF: "Why Ed?"
- EK: "Because I don't have to."
- SF: " Don't have to? ED, I'm asking politely here, can
you please include in writing WHY your denying our full claim."
- EK: "I'm not putting anything in writing for you when it's
already in our tariff."
- SF: "But Ed, every insurance company, if they deny a claim,
they have no problem putting it in writing. That's all I'm asking you to do, so
we know EXACTLY why your not going to pay us."
- EK: "I don't have to. I can see this conversation is going
nowhere, and I'm not going to sit here all day and listen to you ask WHY!"
- SF: "ED, I am going to ask WHY because it now shocks
me again after what I've been through that you will basically blow me off AGAIN
as if you don't care! Or am I correct in assuming you don't since you have not
done anything to help us in our losses as of yet?"
- EK: "I will admit we were at fault in not getting your package
there when we promised, but there's nothing else were obligated to do."
- SF: "So what your saying is you'll do nothing?"
- EK: "This conversation is done, if you have any other
questions, have your attorney contact ours."
- SF: "But Ed, I'd rather talk to you right now since
your the one denying our full claim. How about this Ed, when you send us
the check, will you please send me a copy of what you are calling your Tariff?"
- EK: "No I won't. If you want a copy you can copy it off our
website."
- Have you seen this confusing page????
Heck, YOU try to open it... Click HERE!
- SF: "So you won't send me a copy?"
- EK: "NO!"
- SF: "Why?"
- EK: "Because I said so!"
- SF: "But WHY Ed, I want to know exactly why
UPS or Ed
Koffman is denying my claim."
- EK: "NO! And this conversation is over (Getting very heated
again..... Like when he hung up on Mr. Fossum the first time.)
- SF: "OK Ed, so when can we expect this check?"
- EK: "Within a week, I'll file the claim now."
- SF: "And you won't send us a written reason why your denying
our full claim?"
- EK: ANGERED: "NO!"
- SF: "Why?"
- EK: MORE ANGERED: "Because I
don't have to!!!!"
- SF: "How about a copy of your tariff? Can you just send me a
copy of that with the check?"
- EK: "NO!" This conversation is over! Let your attorney
handle it from here, you know how to contact them!"
- SF: "Actually Ed, NO I don't. Can I have their number?"
- EK: "NO!!!"
- SF: "Well, thank you very much ED. Goodbye."
- END of conversation.
- The check Mr. Koffman promised would be to the IKF in 1 week tool 11 days. Funny how this was
longer than a week... Maybe it was sent UPS...
- 1/20/01: As of today, the claim check has still not been cashed
because of what Mr. Koffman printed in the memo line of the check. It
was also decided today, 1/20/01 that we will make this page public on our IKF website as well as mailing the link to our media
associates.
- It is our indication that
UPS, United Parcel Service
has acted irresponsibly, unfaithfully and careless in ALL ACTIONS of
their guaranteed agreement to not only deliver over $10,000 in Championship
Title Belts to a NATIONAL Sporting Event by AIR in 2 days, but also in returning
these packages to the IKF and Mr.
Steve Fossum in Newcastle, CA.
- In addition, it is our feeling that
UPS, United Parcel Service
is responsible for the following;
- All lost sponsorship money for this event.
- Because of the UPS,
United Parcel Service Failure to Deliver, our Sponsor has no
photographs of ANYONE wearing the belts they sponsored.
- They have no group photo of all the champions as promised in our agreement
to them.
- They received no exposure from the TV/VIDEO of any belts with their name on
them.
- All lost future sponsorship of this Nationally recognized Sporting event
since the IKF now has NO PHOTO RECORDS of
the Champions all in 1 location wearing the title belts with the event sponsor
logo and name on them. This amount is $50,000.00 for the 2001 National
tournament since it was to be televised.
- It is OBVIOUS that the IKF reputation
and credibility has been severely scared by this incident from not only the
fighters, trainers and fans who attended the 2000 IKF/RINGSIDE National Amateur Championship Tournament,
but the many forms of print, TV and internet media that attended the event as
well.
- This incident has caused embarrassment that jeopardized the WORLDWIDE
Credibility and Reputation of the
IKF. Because of this, such damages we seek
are;
- The personal damages, loses etc. of each and every "Participant as
well as Champion" on this event.
- The lost potential income from the event TV Video (Which now is
worthless since the actual belts were not presented).
- The lost potential income from the sales of posters of the champions.
- The lost potential income of our 2001 IKF
Nationals Calendar that was to feature the 2000 National Tournament
Champions in the title belts.
- The additional loss of additional sponsors who will not see this years
title Belts presented on video.
|
Please Find Below The Official
UPS
TRACKING RECORDS FOUND AT
UPS.com For
Packages:
Tracking Number: S981 4245 252
AND
Tracking
Number: S981 4245 270
Package #1: FINALLY
RETURNED TO IKF ON 9/14/00
- Shipped to: COUNCIL BLUFFS, IA, US
- Shipped or Billed on: Aug 30, 2000
- Tracking Number: S981 4245 252
- Service Type: 2ND DAY AIR Weight: 112.00 Lbs
- PACKAGE PROGRESS:
- Sep 14, 2000: 10:06 A.M.
ROCKLIN-ROCKLIN, CA, US DELIVERY
- Sep 14, 2000: 7:33 A.M. ROCKLIN-ROCKLIN, CA, US, DESTINATION SCAN
- Sep 14, 2000: 7:32 A.M. ROCKLIN-ROCKLIN, CA, US, ARRIVAL SCAN
- Sep 14, 2000: 1:48 A.M. OAKLAND HUB, CA, US, DEPARTURE SCAN
- Sep 13, 2000: 4:49 P.M. OAKLAND HUB, CA, US, LOCATION SCAN 10:16 A.M.
- Sep 13, 2000: 10:16 A.M. OAKLAND HUB, CA, US, LEFT
IN A UPS FACILITY, DELAYED; FORWARDED TO DESTINATION
- Sep 13, 2000: 10:16 A.M. OAKLAND HUB, CA, US LOCATION SCAN
- Sep 12, 2000, 4:29 A.M. OAKLAND HUB, CA, US: LEFT IN A UPS FACILITY, DELAYED; FORWARDED TO DESTINATION.
- Sep 12, 2000, 4:29 A.M., OAKLAND HUB, CA, US: LOCATION SCAN
- Sep 7, 2000, 9:58 A.M. OAKLAND HUB, CA, US: LEFT
IN A UPS FACILITY, DELAYED; FORWARDED TO DESTINATION.
- Sep 7, 2000, 9:58 A.M. OAKLAND HUB, CA, US: LOCATION SCAN.
- Sep 6, 2000. 8:55 P.M. OAKLAND HUB, CA, US: UNLOAD SCAN.
- Sep 6, 2000 8:15 P.M. OAKLAND HUB, CA, US: ARRIVAL SCAN.
- Sep 6, 2000 7:15 P.M. SAN JOSE INTERNATION, CA, US: DEPARTURE SCAN.
- Sep 6, 2000 5:05 P.M. SAN JOSE INTERNATION, CA, US: ARRIVAL SCAN.
- Sep 6, 2000 3:30 P.M. DES MOINES, IA, US: DEPARTURE SCAN.
- Sep 6, 2000 6:11 A.M. DES MOINES, IA, US: LOCATION SCAN.
- Sep 5, 2000. 8:42 A.M. OMAHA-EAST (5151), NE, US: RECEIVER REFUSED, SHIPPED
TOO LATE. (This was after we had already left the event and went back to
California. Harveys refused it as we requested them to do so the packages would
be sent back to us in California)
- Sep 5, 2000. 5:37 A.M. OMAHA, NE, US: UNLOAD SCAN
- Sep 4, 2000. 6:45 A.M. OMAHA, NE, US: ARRIVAL SCAN.
- Sep 4, 2000. 3:10 A.M. DES MOINES, IA, US: DEPARTURE SCAN.
- Sep 3, 2000. 11:23 P.M. DES MOINES, IA, US. LOCATION SCAN.
- NOTICE: The Large
DATE GAP? Where was this package at this time?
- Aug 30, 2000. 9:17 P.M. ROCKLIN-ROCKLIN, CA, US: LOCATION SCAN
- Aug 30, 2000. 8:01 P.M. PICKUP MANIFEST RECEIVED.
- Aug 30, 2000. 1:12 P.M.
ROCKLIN-ROCKLIN, CA, US: PICKUP SCAN.
- Tracking results provided by UPS: Sep 13, 2000 10:56 A.M. Eastern Time
(USA)
Package #2: FINALLY
RETURNED TO IKF ON 9/9/00
- Shipped to: COUNCIL BLUFFS, IA, US
- Shipped or Billed on: Aug 30, 2000
- Tracking Number: S981 4245 270
- Service Type: 2ND DAY AIR Weight: 92.00 Lbs
- Status: Delivered Delivered on: Sep 9, 2000, 10:08 A.M. Delivered to:
FOSSUM Location: OFFICE.
- Shipped to: NEWCASTLE, CA, US:
- Sep 9, 2000, 10:08 A.M. ROCKLIN-EL DORADO, CA, US: DELIVERY.
- Sep 8, 2000, 11:03 A.M. ROCKLIN-ROCKLIN, CA, US: LEFT
IN A UPS FACILITY, DELAYED; FORWARDED TO DESTINATION.
- Sep 8, 2000, 11:03 A.M. ROCKLIN-ROCKLIN, CA, US: LOCATION SCAN.
- Sep 6, 2000, 8:55 P.M. OAKLAND HUB, CA, US: UNLOAD SCAN.
- Sep 6, 2000, 8:15 P.M. OAKLAND HUB, CA, US: ARRIVAL SCAN.
- Sep 6, 2000, 7:15 P.M. SAN JOSE INTERNATION, CA, US: DEPARTURE SCAN.
- Sep 6, 2000, 5:05 P.M. SAN JOSE INTERNATION, CA, US: ARRIVAL SCAN.
- Sep 6, 2000, 3:30 P.M. DES MOINES, IA, US: DEPARTURE SCAN.
- Sep 6, 2000, 6:11 A.M. DES MOINES, IA, US: LOCATION SCAN.
- Sep 5, 2000, 6:59 P.M. OMAHA, NE, US: LOCATION SCAN.
- Sep 5, 2000, 8:42 A.M. OMAHA-EAST (5151), NE, US: RECEIVER REFUSED, SHIPPED
TOO LATE. (This was after we had already left the event and went back to
California. Harveys refused it as we requested them to do so the packages would
be sent back to us in California)
- Sep 5, 2000, 5:37 A.M. OMAHA, NE, US: UNLOAD SCAN.
- Sep 4, 2000, 6:45 A.M. OMAHA, NE, US: ARRIVAL SCAN.
- Sep 4, 2000, 3:10 A.M. DES MOINES, IA, US: DEPARTURE SCAN.
- Sep 3, 2000. 11:09 P.M. DES MOINES, IA, US: LOCATION SCAN.
- Sep 3, 2000. 12:23 P.M. DES MOINES, IA, US: UNLOAD SCAN.
- Sep 2, 2000. 1:52 P.M. DES MOINES, IA, US:
ARRIVAL SCAN.
- Sep 1, 2000. 5:09 A.M. OAKLAND HUB, CA, US:
DEPARTURE SCAN
- Sep 1, 2000. 2:39 A.M. OAKLAND HUB, CA, US: LOCATION SCAN.
- Aug 31, 2000, 8:17 A.M. OAKLAND HUB, CA, US: LEFT
IN A UPS FACILITY, DELAYED; FORWARDED TO DESTINATION.
- Aug 31, 2000, 8:17 A.M. OAKLAND HUB, CA, US: LOCATION SCAN.
- Aug 31, 2000, 4:27 A.M. OAKLAND HUB, CA, US: LEFT
IN A UPS FACILITY, DELAYED; FORWARDED TO DESTINATION.
- Aug 31, 2000, 4:27 A.M. OAKLAND HUB, CA, US: LOCATION SCAN.
- Aug 30, 2000, 9:29 P.M. ROCKLIN-ROCKLIN, CA, US: LOCATION SCAN
- Aug 30, 2000, 8:01 P.M. PICKUP MANIFEST RECEIVED.
- Aug 30, 2000, 1:12 P.M. ROCKLIN-ROCKLIN,
CA, US: PICKUP SCAN.
- Tracking results provided by UPS: Sep 13, 2000 11:07 A.M. Eastern Time
(USA)
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